From mgans at fsu.edu Mon Oct 10 11:11:13 2022 From: mgans at fsu.edu (Mitch Gans) Date: Mon, 10 Oct 2022 15:11:13 +0000 Subject: [Its-colocation-customers] 10/10 Power Outage in the Sliger Data Center Message-ID: At approximately 9:05 am this morning, the Sliger Datacenter suffered a power outage. The power is back online. We have been working with customers who have been affected, but if you are still experiencing any related issues, please let us know. Thanks, The RCC Team support at rcc.fsu.edu RCC @ FSU now recycles can rings [cid:image001.jpg at 01D8DC99.019B1F80] [cid:image002.gif at 01D8DC99.019B1F80] Mitch Gans Florida State University 2035 E. Paul Dirac Drive Tallahassee, FL 32306-2760 mgans at fsu.edu Sliger Data Center: (850) 644-8555 Fax: (850) 644-8722 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7858 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.gif Type: image/gif Size: 3078 bytes Desc: image002.gif URL: From pvandermark at fsu.edu Tue Oct 11 10:13:56 2022 From: pvandermark at fsu.edu (Paul Van Der Mark) Date: Tue, 11 Oct 2022 14:13:56 +0000 Subject: [Its-colocation-customers] Power outage in Sliger Message-ID: Dear Sliger colocation customers and RCC users, Yesterday, we experienced an unplanned power outage in our Sliger data center. It was an unfortunate fluke of standard maintenance and an undocumented feature. During our renovation last spring, the contractor installed a new fire-suppression system. In addition, a new safety feature was added, connecting that system with the emergency power-off switch on our UPS. However, the contractor did not add that feature to the wiring diagrams, so when Orr Protection performed a routine test on the new system, it turned off the UPS and thereby turned off power in the server room. RCC staff returned power to most of the colocation customers within 15 minutes. But unfortunately, many customers still had to come to the data center to reset or turn on their equipment. Because of its complexity, the RCC HPC system took several hours to fully operational. In the afternoon of Monday, October 10th, FSU's Department of Environmental Health and Safety put a permanent fix in place for the issue. We, therefore, are confident that this was a unique occurrence. We are genuinely sorry for any inconvenience this has caused. Best Regards, Paul -- Paul van der Mark, PhD Director, Research Computing Center Information Technology Services Florida State University Phone: 850.644.0193 its.fsu.edu | rcc.fsu.edu https://fsu.zoom.us/my/pvandermark -------------- next part -------------- An HTML attachment was scrubbed... URL: