From cmclaughlin at fsu.edu  Wed Aug 13 10:23:13 2025
From: cmclaughlin at fsu.edu (Casey Mc Laughlin)
Date: Wed, 13 Aug 2025 14:23:13 +0000
Subject: [Hpc-notice] HPC Storage issues
Message-ID: <CH3P220MB2052089EBA77D2227F5BCC0BB12AA@CH3P220MB2052.NAMP220.PROD.OUTLOOK.COM>

Hi HPC users,

We are currently experiencing an issue with our GPFS storage system on the High Performance Compute cluster. This is affecting logins to our compute and login nodes.

Specifically, when you login to a login node via SSH or Open OnDemand, the connection hangs indefinitely. When logging in via SSH, you can bypass the issue by pressing CTRL+C during login.

As far as we know, currently running jobs should not be affected unless they use MATLAB or any libraries in the /gpfs/research/software volume.

Our systems team has identified the issue and is working on correcting it. We will send another notice when it is resolved.

Best regards,
The RCC Team



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From cmclaughlin at fsu.edu  Wed Aug 13 10:51:47 2025
From: cmclaughlin at fsu.edu (Casey Mc Laughlin)
Date: Wed, 13 Aug 2025 14:51:47 +0000
Subject: [Hpc-notice] RESOLVED: HPC Storage issues
In-Reply-To: <CH3P220MB2052089EBA77D2227F5BCC0BB12AA@CH3P220MB2052.NAMP220.PROD.OUTLOOK.COM>
References: <CH3P220MB2052089EBA77D2227F5BCC0BB12AA@CH3P220MB2052.NAMP220.PROD.OUTLOOK.COM>
Message-ID: <CH3P220MB20525D80BE4E0A20E4281057B12AA@CH3P220MB2052.NAMP220.PROD.OUTLOOK.COM>

Hi HPC users,

Thanks for your patience while we resolved the storage issues on the High Performance Compute cluster. Our System Team reports that all services are fully functional again.

Please let us know if you experience any residual issues from the incident: support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.

Best regards,
The RCC Team

________________________________
From: hpc-staff <hpc-staff-bounces at lists.fsu.edu> on behalf of Casey Mc Laughlin via hpc-staff <hpc-staff at lists.fsu.edu>
Sent: Wednesday, August 13, 2025 10:23 AM
To: JESfwd-hpc-notice <hpc-notice at lists.fsu.edu>
Cc: Casey Mc Laughlin <cmclaughlin at fsu.edu>; JESfwd-hpc-staff <hpc-staff at lists.fsu.edu>; dl-ITS-IncidentReporting <IncidentReporting at fsu.edu>
Subject: [hpc-staff] HPC Storage issues

Hi HPC users,

We are currently experiencing an issue with our GPFS storage system on the High Performance Compute cluster. This is affecting logins to our compute and login nodes.

Specifically, when you login to a login node via SSH or Open OnDemand, the connection hangs indefinitely. When logging in via SSH, you can bypass the issue by pressing CTRL+C during login.

As far as we know, currently running jobs should not be affected unless they use MATLAB or any libraries in the /gpfs/research/software volume.

Our systems team has identified the issue and is working on correcting it. We will send another notice when it is resolved.

Best regards,
The RCC Team



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From cmclaughlin at fsu.edu  Fri Aug 29 11:20:17 2025
From: cmclaughlin at fsu.edu (Casey Mc Laughlin)
Date: Fri, 29 Aug 2025 15:20:17 +0000
Subject: [Hpc-notice] RCC Account Management Portal (acct.rcc.fsu.edu) -
 Sept 2; 10-10:30am
Message-ID: <CH3P220MB205208E867113DAAE9A996D9B13AA@CH3P220MB2052.NAMP220.PROD.OUTLOOK.COM>

Hi RCC users,
Please be advised of a brief, scheduled maintenance window for the HPC user account management system.

  *
Service: HPC User Account Management Portal (acct.rcc.fsu.edu) and RCCTool
  *
Date: Tuesday, September 2, 2025
  *
Time: 10:00 AM - 10:30 AM EDT
  *
Duration: 30 minutes

Services UNAVAILABLE During Maintenance:

  *
The self-service web portal (acct.rcc.fsu.edu).
  *
The RCCTool command-line client.
  *
New user account creation.
  *
Account modifications (password changes, group enrollments, etc.).

Services NOT Affected:
Your ability to login to the HPC cluster will not be affected. The following services will function normally:

  *
Logging in to the HPC, storage, and other RCC services.
  *
Submitting and managing jobs using Slurm commands (sbatch, squeue, etc.).
  *
All running jobs will continue without interruption.

If you have any questions, please let us know: support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.

Best regards,
The RCC Team
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