[Hpc-notice] Globus and file export services issues

[Casey Mc Laughlin]

Hi RCC storage users,

Thanks for being patient while we rebooted our data export node. It is back online and we have confirmed that all services are now up and running.

We advise all users who had active data transfers running through the export.rcc.fsu.edu server to check and/or restart their transfers. Globus users may need to re-authenticate your sessions.

If you need any assistance, please send an email to support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.

Best regards,
The RCC Team
________________________________
From: Casey Mc Laughlin <cmclaughlin at fsu.edu>
Sent: Friday, April 4, 2025 1:41 PM
To: JESfwd-hpc-notice <hpc-notice at lists.fsu.edu>
Cc: dl-ITS-IncidentReporting <IncidentReporting at fsu.edu>
Subject: Globus and file export services issues

Hi RCC storage users,

We are currently experiencing an issue with our Globus service. This issue affects Globus connections to both our parallel HPC (GPFS) storage and our Archival storage. Our Systems Team has identified the issue and are working to resolve it.

Remediation will likely necessitate a reboot of our storage export node (export.rcc.fsu.edu), so other data transfers may be affected. After the maintenance is completed, we will send out another message stating that the service has been restored. We will advise all users who are transferring data via SFTP/SCP, RSYNC, or Globus to check on their transfers at that time.

Thanks for your patience. Please direct any questions or concerns to support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.

Best regards,
The RCC Team


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