[Hpc-notice] Power outage in Sliger

[Paul Van Der Mark]

Dear Sliger colocation customers and RCC users,

Yesterday, we experienced an unplanned power outage in our Sliger data center. It was an unfortunate fluke of standard maintenance and an undocumented feature. During our renovation last spring, the contractor installed a new fire-suppression system. In addition, a new safety feature was added, connecting that system with the emergency power-off switch on our UPS. However, the contractor did not add that feature to the wiring diagrams, so when Orr Protection performed a routine test on the new system, it turned off the UPS and thereby turned off power in the server room.

RCC staff returned power to most of the colocation customers within 15 minutes. But unfortunately, many customers still had to come to the data center to reset or turn on their equipment. Because of its complexity, the RCC HPC system took several hours to fully operational.

In the afternoon of Monday, October 10th, FSU's Department of Environmental Health and Safety put a permanent fix in place for the issue. We, therefore, are confident that this was a unique occurrence. We are genuinely sorry for any inconvenience this has caused.

Best Regards,
Paul


--

Paul van der Mark, PhD
Director, Research Computing Center
Information Technology Services
Florida State University
Phone: 850.644.0193
its.fsu.edu | rcc.fsu.edu

https://fsu.zoom.us/my/pvandermark

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