[Hpc-notice] RESOLVED: Off-campus VPN issues

[Casey Mc Laughlin]

Hi RCC Users,

ITS has implemented a second VPN solution, Aruba VIA<https://its.fsu.edu/service-catalog/infrastructure/network-services/virtual-private-network-vpn-client>, to complement the existing AnyConnect/OpenConnect<https://rcc.fsu.edu/doc/off-campus-vpn-access> already in-place. In addition, ITS has added additional licenses to the existing AnyConnect solution. This has mostly resolved peoples' inability to access the VPN, including researchers' access to the HPC.

If you are a guest user or a student without a paid appointment, continue to use the AnyConnect solution<https://rcc.fsu.edu/doc/off-campus-vpn-access>. This is the only VPN that will allow you to login with your RCC System Account username and password.

If you are a faculty or staff member, we encourage you to use the Aruba VIA VPN<https://faq.its.fsu.edu/network/virtual-private-network-vpn-service/how-do-i-access-vpn> solution in order to preserve AnyConnect licenses for student and guest users.

Thanks for being patient while we sorted this out. You can find more details at our documentation page for off-campus VPN access<https://rcc.fsu.edu/doc/off-campus-vpn-access>.

If you have any questions or connectivity issues, please let us know: support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.

Best regards,
The RCC Team
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