From pvandermark at fsu.edu Mon Mar 2 15:32:30 2020 From: pvandermark at fsu.edu (Paul Van Der Mark) Date: Mon, 2 Mar 2020 20:32:30 +0000 Subject: [Hpc-notice] Coronavirus (COVID-19) Message-ID: <6b911fd89bada87f77dd0491aac6ff5ba39378dd.camel@fsu.edu> Dear RCC users and Sliger colocation customers, The University is taking all kind of steps with regards to the Coronavirus, including cancellations of international programs and limiting travel by staff and faculty. The Research Computing staff is preparing for a potential shutdown of the University. If that is going to be the case, most of our operations will continue as RCC staff will be able to work remotely. However, some services might be postponed until a later notice, especially if they depend on other FSU units. For example, we will not be able to on-board new colocation customers in the Sliger serverroom. At the moment, Florida is considered at low risk, but 2 cases of infection have been found in the Tamba Bay area. Please keep an eye on follow up notifications on this list or the regular FSU alerts channel: https://alerts.fsu.edu/ Best regards, Paul -- Paul van der Mark, PhD Director, Research Computing Center Information Technology Services Florida State University 850.644.0193 its.fsu.edu | rcc.fsu.edu From cmclaughlin at fsu.edu Thu Mar 5 13:51:02 2020 From: cmclaughlin at fsu.edu (Casey Mc Laughlin) Date: Thu, 5 Mar 2020 18:51:02 +0000 Subject: [Hpc-notice] Issues with web services, VPN, and hosted websites Message-ID: Hi RCC Campus Partners, We are currently experiencing an issue on our VM cluster that affects the following services: * The support ticketing system* * The main RCC website * Off-campus access via VPN** * Several customer websites and services that are hosted on our oVirt cluster * VM login nodes*** * You can still send messages to the support at rcc.fsu.edu address; there just might be a delay in response. ** If you have an FSUID, you can still login with your FSUID credentials to the main campus VPN and use the HPC; just omit the "/hpc" from the endpoint. *** If you are having trouble logging into the HPC, use the following host names in place of 'hpc-login.rcc.fsu.edu': [your_fsuid]@hpc-login-24.rcc.fsu.edu [your_fsuid]@hpc-login-25.rcc.fsu.edu [your_fsuid]@hpc-login-26.rcc.fsu.edu If you have any questions, please let us know by emailing us at support at rcc.fsu.edu. As soon as the situation is resolved, we'll send another update. Best regards, The RCC Team -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmclaughlin at fsu.edu Thu Mar 5 15:15:44 2020 From: cmclaughlin at fsu.edu (Casey Mc Laughlin) Date: Thu, 5 Mar 2020 20:15:44 +0000 Subject: [Hpc-notice] RESOLVED: Service outage Message-ID: Hi RCC Campus Partners, We are happy to inform you that the VM issues are resolved. The issue turned out to be a lower-level network issue in our InfiniBand fabric. The Systems Team quickly identified the problem and resolved it. In the meantime, if your job(s) were affected, you might need to resubmit them. We apologize for any inconvenience this has caused. If you notice any residual issues, please let us know: support at rcc.fsu.edu. Best regards, The RCC Team -------------- next part -------------- An HTML attachment was scrubbed... URL: From pvandermark at fsu.edu Mon Mar 16 16:48:13 2020 From: pvandermark at fsu.edu (Paul Van Der Mark) Date: Mon, 16 Mar 2020 20:48:13 +0000 Subject: [Hpc-notice] Fw: Temporary Remote Work Guidelines In-Reply-To: <0.0.27.BD5.1D5FBCBAA01DF80.3119@vmta31.blackboardconnect.com> References: <0.0.27.BD5.1D5FBCBAA01DF80.3119@vmta31.blackboardconnect.com> Message-ID: Dear RCC and Sliger costumers, RCC staff will follow the guidance by FSU leadership and work remotely. What does that mean for you? * We will work on existing and future requests for software, * Issues you may have with running your jobs on our cluster will still be handled, * The Sliger serverroom will stay fully operational and electrical and HVAC systems will be monitored However, * We will not be able to help you in person with software of job scheduler issues, * When nodes need physical assistance, for example, with a hardware failure, they may not be immediately resolved, * On-boarding of new colocation customers will be put on hold. More updates will follow. Best regards, Paul ________________________________ From: Important Announcements Sent: Monday, March 16, 2020 3:47 PM To: Paul Van Der Mark Subject: Temporary Remote Work Guidelines A message from FLORIDA STATE UNIVERSITY [Florida State University] This message to all faculty and staff has been approved by Renisha Gibbs, Associate Vice President for Human Resources and Finance & Administration Chief of Staff. The University continues to monitor the impacts of COVID-19 to our work, educational, and research environment. Florida State University is open and fully operational. At this time, there are still no reported cases of COVID-19 on campus or in Leon County. Due to the statewide closure of all K-12 schools and guidance from health officials, effective Tuesday, March 17, we are encouraging employees whose job duties are conducive to remote work, to do so with appropriate approval. Departments may not shut down and are expected to remain open with the appropriate coverage (with full-time salaried employees) to ensure the University remains fully operational. Employees must still be able to perform the essential functions of their respective positions, remotely or in person. Special consideration should be given to employees with underlying health issues that may increase the severity of infection should they come in contact with COVID-19. For employees who are not able to perform their essential job functions remotely, we ask that departments and supervisors be flexible with leave approvals when necessary when personal circumstances warrant. Departments are advised to develop a temporary schedule to rotate shifts for employees who need to be on campus to perform their work duties or keep the department operational to promote social distancing. In addition, departments such as FSUPD, Emergency Management, Facilities, Environmental Health and Safety, Health and Wellness, Human Resources, Controller?s Office, Procurement, University Libraries, Housing, Information Technology Services, and Campus Recreation are considered essential and should ensure the appropriate on-campus coverage to support institutional needs. Human Resources will temporarily remove any childcare requirements for remote work and provide automatic, immediate approval upon receipt of the completed Temporary Remote Work Guidelines Acknowledgement. While some employees will have the option to work from home, please remember that minor children should not be on campus. The guidelines regarding minors in the workplace are available in the FSU & You handbook. Additional information on the University Temporary Remote Work Policy Guidelines (including eligible and ineligible positions) and instructions for coordinating with Human Resources can be found here. The University is working hard to remain flexible as we continue to follow the guidance of health professionals. It remains our paramount goal to keep our entire campus community safe by proactively mitigating risk to our employees. We also want to provide employees with the support they need to continue their daily job functions while being able to care for family needs. We will continue to evaluate and monitor this dynamic situation and communicate accordingly. For questions regarding COVID-19 Policy Guidance, click here. For FAQs, click here. Please continue to monitor the University Coronavirus page. ? Florida State University 2020 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmclaughlin at fsu.edu Mon Mar 23 09:05:17 2020 From: cmclaughlin at fsu.edu (Casey Mc Laughlin) Date: Mon, 23 Mar 2020 13:05:17 +0000 Subject: [Hpc-notice] Off-campus VPN not working Message-ID: Happy Monday RCC campus partners, This is a heads-up to let you know that ITS is experiencing campus-wide issues with the VPN. They are aware of the problem, and working to correct it as quickly as possible. Please monitor status.its.fsu.edu for updates. We will also send another notice out when the issue is resolved. Best regards, The RCC Team -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmclaughlin at fsu.edu Thu Mar 26 11:41:33 2020 From: cmclaughlin at fsu.edu (Casey Mc Laughlin) Date: Thu, 26 Mar 2020 15:41:33 +0000 Subject: [Hpc-notice] May maintenance delayed until August and VPN update Message-ID: Hi RCC Campus Partners, Due to the coronavirus pandemic, the hardware maintenance that was previously scheduled for May 4 - 8 is postponed until at-least August. We have not determined specific dates yet, but we are targeting a one-week period sometime in-between the Summer and Fall semesters (August 3 - 21). We came to this decision after considering a number of factors. The main reason is that it is not safe for our vendors to travel to Tallahassee, and we need to limit the number of people in the data center at the same time. We will let you know as soon as we have determined new dates. For now, the scope and amount of time any single service will be down have not changed; we don't expect any part of the maintenance to take more than a few days at a time. Also, continue to refer to the ITS Service Status page for update on the VPN status. It is working, but intermittently. If you cannot get connected after several attempts, send us a support request at support at rcc.fsu.edu. Best regards, The RCC Team -------------- next part -------------- An HTML attachment was scrubbed... URL: