[Hpc-notice] Update for off-campus VPN Access: ITS VIA VPN is available for Windows and Mac users

[Casey Mc Laughlin]

Hi RCC Users,

Just a quick update on the VPN status...

For those of you with active FSUID faculty or staff accounts, ITS has introduced a new solution: VIA VPN<https://faq.its.fsu.edu/network/virtual-private-network-vpn-service/how-do-i-access-vpn>. You can VPN onto the campus network and access RCC resources using the new VIA client.

The instructions for using the VIA VPN are posted on the ITS website<https://faq.its.fsu.edu/network/virtual-private-network-vpn-service/how-do-i-access-vpn>. However, the VIA VPN service is intended only for users with an employee status (faculty, staff, teaching assistants, etc), and the VIA VPN client only works for Windows and MacOS platforms.

If you are a student or have a guest account (e.g. you use the /hpc endpoint to authenticate with your RCC credentials instead of your FSUID login), or you use Linux<https://outlook.office.com/mail/sentitems/id/faq.its.fsu.edu/network/virtual-private-network-vpn-service/how-do-i-access-vpn> as your OS, the situation is still tenuous; FSU’s current VPN system (AnyConnect) has a maximum capacity of 750 users, and ITS is reaching that cap by 9AM every morning. We are working with the ITS networking group on a solution.

In the meantime, for students and Linux users, we recommend that you try to access the VPN during non-peak hours: 7am - 9am or after 5pm. Once connected, your connection should persist until you disable it manually or lose Internet access.

Another solution is to apply for a courtesy appointment through HR<https://outlook.office.com/mail/sentitems/id/hr.fsu.edu/?page=edm/edm_courtesy_appointments>, which will allow you to use the VIA VPN.

If you have any questions or issues, please let us know: support at rcc.fsu.edu<mailto:support at rcc.fsu.edu>.  You can also refer to the status on our website<https://rcc.fsu.edu/alert/slug-f778459f1d623f6847de7b4e7e1f3305>.

Best regards,
The RCC Team
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