[Fla-facrl] Job: Late-Night Library Assistant, Lynn University, Boca Raton

[Amy Filiatreau]

We have an opening in our fantastic, fun, creative library, serving some of the best students in the world. You will love working with us!
Please include a cover letter with your resume.
Apply here:
https://urldefense.proofpoint.com/v2/url?u=https-3A__lynnedu.applicantpro.com_jobs_1234445.html&d=DwIFAw&c=tSGu_Pc6mPnB6zIYTZr3Sw&r=N4bRUtkd6kVYqnxI4MaT57R8Li8U3HpcJR28RakbRJg&m=-nIZz2xC456bxFg-8OGj_qBjlQae9X7RoWWtgKTQCWQ&s=PixqPLouqSUb7cVnIeIwh-FHWZz5ghLOoQFHjAnrcec&e= 

Salary: $17.50 per hour
Start date is flexible


Summary

Lynn University is an innovative, global and personalized college based in Boca Raton, Florida. Our 3,000 students are from approximately 100 countries. Our NCAA Division II Fighting Knights athletics program has won 25 national championships (and counting!)


The Chronicle of Higher Education consistently recognizes us as a "Great College to Work For" with high scores in compensation and benefits; work/life balance; job satisfaction; respect and appreciation, and more.


As a Lynn employee, you will help us build a better world with our students.


Lynn is currently accepting applications for the part-time position of Late-Night Library Assistant. This person will assist users with library services and basic IT support from 8 pm to midnight, Sunday through Thursday. This is a 32-week academic year position (does not work during breaks or summers). Provides high-quality customer service and library circulation services, helping users with research assistance and finding library materials, assisting with printing/scanning, troubleshooting IT issues in person and over the phone, monitoring the building for security, and escalating issues appropriately when necessary. Also assists with reporting and interlibrary loan.


Essential Duties and Responsibilities

  *   Provides polite, high-quality customer service to the Lynn community, providing timely support for Library and IT needs within accepted university practices.
  *   Helps patrons do research, and find materials in the online catalog and databases, in person, via email, and online chat.
  *   Educates users about library services and policies.
  *   Checks materials in and out, handles reserves items and holds, working with the library circulation system.
  *   Assists with reports on overdue items and helps find interlibrary loan items.
  *   Provides security in the building, reporting problems when necessary.
  *   Troubleshoots problems with printers, copiers, scanners, and PCs in the library building.
  *   Helps to train and supervise students assistants.
  *   Provides Tier-1 (initial, basic) IT help.
  *   Identifies and resolves general computer and software issues (operating system issues, password locks, email issues, wireless issues).
  *   Report/escalate issues through the appropriate channels in a timely manner.

Minimum Qualifications

  *   Experience in front-line, public-facing service, preferably in a Library environment.
  *   Excellent customer service skills and attitude.
  *   Working knowledge of both PC and Mac OS and familiarity with supporting Apple devices including iPhones and iPads.
  *   Ability to work independently after initial training.
  *   Excellent communication skills and the ability to explain and implement policies and procedures.

Preferred Qualifications

  *   Master's degree in Library and Information Science or equivalent; or, a candidate currently in an MLIS program.
  *   Experience providing library reference assistance and complex research help.
  *   Experience analyzing and troubleshooting computer systems, software and peripherals.


Feel free to contact me with any questions, but do not send your application materials via email; use the link above. Thanks!


Amy Filiatreau

Library Director



Lynn University

3601 North Military Trail

Boca Raton, FL 33431

T: 561-237-7067

AFiliatreau at lynn.edu<mailto:AFiliatreau at lynn.edu>



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