[FCLCA] University of South Florida; Academic Success Center is hiring

Zoraya Betancourt zbetancourt at usf.edu
Thu Sep 8 15:43:24 EDT 2022

Dear learning center colleagues, the Academic Success Center at the University of South Florida is experiencing a strategic refresh which will include a new, modern space that we look forward to opening in the coming 2023-24 Academic Year. New leadership and support for learning and peer tutoring initiatives are at the forefront of this refresh. With this in mind, we are hiring. Please pass this message along within your network of learning specialists. This is the first of two full time positions that I am excited to add to our team as we venture into a new era of learning support at the University of South Florida. In addition to the position details below, the ideal candidate must be energetic, passionate, innovative and emanate an attitude of care. Below are the position details, to apply directly refer to the following link: https://urldefense.com/v3/__https://gems.usf.edu:4440/psc/gemspro-tam/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U__;!!PhOWcWs!yVXRA6ewDjUfwDKw07aWKMtEvJGReFvjo-7X66L8fGtixkjtAOScgDw4PcbycjIiFVChM5BTKOpUno4eRbfOYpnm$  

Position Details

Information for Applicants

Job Opening Number: 32025

Posting Date:  09/07/2022

Posting End Date: 10/06/2022

Dept Name: Academic Success Center

College Division: Student Success

Salary Plan: Administrative

Job Title: Academic Svcs. Administrator

Hiring Salary: $46,000 annually

Position Number: 00029144


The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience. The Academic Success Center (ASC) is part of Undergraduate Studies and is a partner in the USF Tampa Library Learning Commons. Offering a variety of academic support services, the mission of the department is to strengthen students? ability to learn effectively and efficiently. This is accomplished through learning center best practices that are content centered and seek to understand the role of tutoring and writing support at USF and adapt to meet the diverse needs of students, faculty, and staff.


The Academic Services Administrator reports to the ASC Director and works in direct collaboration with the Assistant Director of Tutoring and Writing Services. The major function of the Academic Services Administrator is to assist in the daily operations of the ASC including recruitment, training, and supervision of all ASC student employees with primary responsibilities to the centers Federal Work Study student ambassadors. Other duties will involve assisting with payroll and timesheet auditing and submission process; direct oversight of department website and social media in regard to content development; manage email inboxes and route inquiries and requests accordingly; assist with data collection and assessment; work collaboratively with various university partners and represent the ASC in outreach events and initiatives.


Direct oversight of Federal Work Study student ambassador staff which includes recruiting, training, onboarding, supervising, and scheduling

Assists with recruiting, training, onboarding, supervising, and scheduling tutors, consultants, and graduate student coordinators

Manages department website and social media through content development and upkeep; and maintains all email inboxes

Assists with oversight of daily operations of the ASC; collects and assesses data; and conducts outreach and represents the ASC by serving on cross functional teams, committees, and workgroups

Assists with payroll: collecting, auditing and processing timesheets

Performs other duties as assigned.


This position requires a Master's degree in education or a field of study related to the academic program, or a Bachelor's degree in those same fields with a minimum of two  years of experience.


Master's degree in educational leadership, multimedia or a field related to college learning assistance. Two years in college learning assistance


Problem solving and critical thinking is needed to be able to resolve student concerns on the spot; extensive people/customer service experience; cultural competency and sensitivity in working with diverse student populations; strong leadership and mentoring abilities to lead both student employees and work with the students utilizing ASC services; must have in depth experience with using social media (FB, Instagram, Twitter, YouTube and others) as well as web page and graphic design skills; working knowledge of best practices in HE learning support; strong presentation skills including teaching, training, and facilitating curriculum and program content; familiar with HR processes to include recruiting, vetting, hiring and payroll; knowledge of student development and adult learning theories.

​Zoray​a Betancourt
Academic Success Center | usf.edu/asc
4202 E. Fowler Avenue, LIB 206
Tampa, FL 33620|813-974-9572
Coaching Essentials Practitioner
Go Bulls! Adelante!
Due to Florida’s broad open records law, email to or from university employees is public record, available to the public and the media upon request.

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