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<p class="MsoNormal"><span style="font-size:11.0pt">Hello everyone, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It was recently brought to our attention that sometimes when participants for studies within our database are called and/or emailed, they are not left contact information. See the below example for what I
mean. A participant had emailed ISL asking if we could help track down the name of someone from the university in the medical department who had called her to set up an interview, but did not leave any contact info to get in touch with her again. All we ask
is that if you have folks who are calling participants for interviews or appointments related to one of the studies, is that you have the person leave their name and phone number to call them back, or if they are emailing, contact information within the email
signature, as well as what FSU Dept. they represent.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">This particular individual was worried about scams and with no information given, she was reluctant to call them back. The researcher did eventually call her back, but going forward, I think it would save
a lot of hassle if everyone could just let their department rep’s know who are involved in our ISL database registry and have a study going to leave a callback # or email address going forward.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Just a friendly FYI. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif">Callie Kindelsperger<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif">Institute for Successful Longevity
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif">Florida State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif">Email: cperson@fsu.edu
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif">Phone: 850-644-8571<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Marilyn Lewis <marilyn.lewis@comcast.net>
<br>
<b>Sent:</b> Thursday, May 28, 2020 11:43 AM<br>
<b>To:</b> Callie Kindelsperger <cperson@fsu.edu><br>
<b>Subject:</b> Re: Wednesday telephone interview<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Callie,</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">The following is a copy of email correspondence I received. I thought you might wish to know the person’s name and contact information so that ISL and the FSU Medical School would be in sync.
If you do contact anyone, you might emphasize how important it is to have them offer contact information in writing/email/text so that seniors would be able to confirm the legitimacy of their query. As a senior, I know that I may not think to ask for such
information when I receive a telephone call. It is only later, and by then it is too late. Do not think that I am in any way disturbed by their query....but I do try to be wise to the ways of the world when it comes to offering my personal information.
There are too many stories of identity theft, with seniors being thought easy targets. If the Medical School could cc you with the inquiries they make from your lists, it might solve many potential problems and concerns, and would assure seniors that the
inquiry is not malicious. </span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Here is part of the emails I received:</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Hi Marilyn,
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Thank you for getting back to me, thank you for letting me know and I completely understand.
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Best,</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Valeria Burchard</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:14.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Marilyn Lewis [marilyn.lewis@comcast.net]<br>
<b>Sent:</b> Wednesday, May 27, 2020 3:59 PM<br>
<b>To:</b> Burchard, Valeria<br>
<b>Subject:</b> Re: Phone Assessment</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#880705">[Notice: This email originated outside of the College of Medicine.]</span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Hi Valeria,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Yes, I received your voicemail message...I was in the middle of a Zoom meeting with a local library committee at the time of your call.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">I looked at my schedule and, according to it, our appointment was for last Wednesday, May 20 at Noon, not today. Prior to that date, I had decided not to participate in the project. But, since
I had only been in contact with you via telephone and had only your first name, I had no way to inform you of my decision. Your email below is the only other contact information I have received and that was sent today.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">My decision not to participate in no way reflects on your research. But I might suggest that in the future you provide contact information in written form (telephone, snail mail, email, etc.)
so that subjects might be able to contact you with schedule changes that are agreeable to both parties.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Good luck in your future studies.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Marilyn Lewis<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Burchard, Valeria
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Wednesday, May 27, 2020 2:24 PM</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">To:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">
<a href="mailto:marilyn.lewis@comcast.net">marilyn.lewis@comcast.net</a> </span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Subject:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Phone Assessment</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Hi Marilyn,
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">I called you earlier to complete the phone assessment we had scheduled for 12pm, I also left you a voicemail. I can't complete it today since I have class but I'd
be more than happy to schedule another time for next week or just whenever works for you.
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Best,</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Valeria Burchard
</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><span style="font-size:13.5pt;color:black">_________________</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">I hope this resolves my situation and makes ISL aware of other possible seniors’ concerns.</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Stay safe!</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Marilyn</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Callie Kindelsperger
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Thursday, May 21, 2020 8:51 AM<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">To:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Marilyn Lewis
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Subject:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> RE: Wednesday telephone interview<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Hi Marilyn,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I apologize that no one was able to get in touch with you. I reached out to a few of our contacts who handle all the different studies in the database that we have and none of them had any idea who might have called.
I apologize for the inconvenience. I hope that if in future you receive another call, the caller will provide verifiable information.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I hope that you stay safe during these uncertain times and let me know if I can be of any help in future.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Callie Kindelsperger<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Institute for Successful Longevity
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Florida State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Email: <a href="mailto:cperson@fsu.edu">
cperson@fsu.edu</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Marilyn Lewis <<a href="mailto:marilyn.lewis@comcast.net">marilyn.lewis@comcast.net</a>>
<br>
<b>Sent:</b> Thursday, May 21, 2020 8:18 AM<br>
<b>To:</b> Institute for Successful Longevity <<a href="mailto:isl@fsu.edu">isl@fsu.edu</a>><br>
<b>Subject:</b> Re: Wednesday telephone interview<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Hi Callie,</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Just to let you know, Wednesday came and went, and there was no telephone call from the person who scheduled to interview me. I do not know if she was detained, forgot, was a scammer, or if you
had contacted her. If she, or anyone else, contacts me I will ask that person for some verifiable identification (a written letter or an email) that I will use to share with your institute. I dislike having to do this, as I want to help researchers in any
way possible, but in this day and age of identity theft or other criminal activity one cannot be too careful.</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Thank you for your concern. It is appreciated.</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Stay safe!</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Marilyn Lewis</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Institute for Successful Longevity
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Monday, May 18, 2020 9:14 AM<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">To:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Marilyn Lewis
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Subject:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> RE: Wednesday telephone interview<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Hi Marilyn, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I would be happy to look into this for you. Would you happen to have either a copy of the email or know the name of the person you spoke to or what kind of research it was? If not, that’s all right, I can look
into this for you either way. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> </span><span style="font-family:"Bembo",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Callie Kindelsperger<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Institute for Successful Longevity
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Florida State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Email: <a href="mailto:cperson@fsu.edu">
cperson@fsu.edu</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bembo",serif;color:black">Phone: 850-644-8571<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Marilyn Lewis <<a href="mailto:marilyn.lewis@comcast.net">marilyn.lewis@comcast.net</a>>
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<b>Sent:</b> Monday, May 18, 2020 8:56 AM<br>
<b>To:</b> Institute for Successful Longevity <<a href="mailto:isl@fsu.edu">isl@fsu.edu</a>><br>
<b>Subject:</b> Wednesday telephone interview<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">I have arranged to have a telephone interview with someone from the medical school doing research. Could you please verify the legitimacy of this before I participate? I suppose I should have
asked you this earlier, but do not wish to be a victim of some scam.</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Thank you in advance.</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Marilyn Lewis</span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;color:black">Email: <a href="mailto:marilyn.lewis@comcast.net">
marilyn.lewis@comcast.net</a></span><span style="font-size:14.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"> <o:p></o:p></span></p>
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