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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">UCF Libraries<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Administrative Operations Manager II, Access Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">The Opportunity</span></b><span style="font-family:"Arial",sans-serif">: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Join the University of Central Florida (UCF) Libraries as we seek a forward-thinking and service-oriented leader to direct our Access Services department: Administrative Operations Manager II,
Access Services. As the leader of Access Services, you’ll play a crucial role in ensuring seamless access to the Libraries’ resources and spaces for our academic community.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Members of Access Services manage service desks in multiple locations: the John C. Hitt Library and the Curriculum Materials Center, located nearby and serves the College of Community Innovation
and Education. This dedicated team provides cohesive, user-focused services in the circulation of materials and course reserves, management of study rooms, the safety and security of our facilities, and management of fines and bills. In the Hitt Library, you’ll
also oversee the state-of-the-art Automated Retrieval Center (ARC), a high-density storage facility where library materials are kept and accessed by robotic systems to retrieve items on demand.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">You’ll lead multiple projects that streamline processes to improve service quality across multiple service points, implement new technological solutions to improve user experiences, and support
ongoing efforts to efficiently relocate materials across the Libraries. Working alongside dedicated library professionals who share your commitment to excellence, you'll have the opportunity to shape the future of library access and space utilization at one
of the nation's largest universities.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">This position combines strategic leadership with hands-on innovation, ideal for a service-minded professional ready to make their mark in the amazing UCF Libraries.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Responsibilities:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Oversees the Access Services employees in the John C. Hitt Library and Curriculum Materials Center (CMC) and departmental daily operations which include circulation
of materials, setting operating hours, and the resolution of complex user issues.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Administers overnight study during finals week each semester and oversees staffing arrangements with contracted security guards and UCF Police.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Ensures departmental compliance with necessary training related to library processes and mentors’ departmental staff through the professional development process.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Oversees the management of the CMC, the Hitt Library Access Services department, and Hitt’s Automated Retrieval Center (ARC).<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Coordinates with the Libraries’ departmental leadership strategic space management of collections, long-term materials storage, and assessment of usage.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Liaises with library technology staff and UCF IT on maintaining ARC software and systems integrations, UCF’s Facilities on maintenance of the ARC hardware, and
the Florida Virtual Campus (FLVC) on Alma, which is the Libraries’ cloud-based library services platform that connects with the ARC.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Oversees Access Services management of course reserves and curriculum support materials with teams in the Academic Engagement division and Document Delivery &
Resource Sharing department.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Collects, reports, and analyzes statistics and user feedback and monitors emerging trends in circulation and access services to make data-driven decisions and
ensure services remain current and innovative.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Develops and implements library-wide policies, procedures, and solutions to enhance service delivery and resource accessibility.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Serves on library and university committees, and project teams to advance university and library goals and objectives.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Oversees the employees who manage the in-person and online fines and bills process for late or damaged materials, and coordinates with campus partners on overrides.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Coordinates the management of the study room booking system.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Coordinates the management of the after-hours and weekend facilities request process in partnership with Libraries’ Administration as issues arise.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Arial",sans-serif">Oversees liaison activities with law enforcement and emergency services personnel as issues arise.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Minimum Qualifications</span></b><span style="font-family:"Arial",sans-serif">: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Bachelor's or Master's degree and 4+ years of relevant experience with at least 1+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla.
Stat. 112.219. </span><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.leg.state.fl.us%2FStatutes%2Findex.cfm%3FApp_mode%3DDisplay_Statute%26Search_String%3D%26URL%3D0100-0199%2F0112%2FSections%2F0112.219.html&data=05%7C02%7Cfla-facrl%40lists.fsu.edu%7Caa68999db1b54aff1a2008dd4d08fba0%7Ca36450ebdb0642a78d1b026719f701e3%7C0%7C0%7C638751423177860983%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=A8NIXE2ddYf9j1wwlH6BC79enx5f5NRuUWCM3JBq%2Byo%3D&reserved=0" originalSrc="http://www.leg.state.fl.us/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0100-0199/0112/Sections/0112.219.html" shash="dTR7PIlBmXm3uK1MXo35WtmYf4p48BypHmvwlW2S4Sbc0s/Wj8m8NJaj5H0IPK4qQ3x+JJT0gW/memW3M+vsfT0yyyveiduNDWBFmPELbHuB2N4GbH+LRklDDL43l8seG5nU5DTa3oUUhTJiQyXyy+SljmlSbSLbd2tOq73A+G8=" target="_blank"><b><span style="font-family:"Arial",sans-serif">Click here for more information</span></b></a><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Preferred Qualifications</span></b><span style="font-family:"Arial",sans-serif">:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We welcome applicants with experience in any of the following areas:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Experience working in an academic or library-related setting.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">4+ years leadership experience.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Extensive knowledge of library processes, particularly in circulation, course reserves, curriculum materials, and access services.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Strong knowledge of library service platforms (e.g., Ex Libris Alma).<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Project management experience; ability to manage projects and coordinate multiple initiatives simultaneously.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Knowledge of current trends in academic libraries and higher education.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif">Strong customer service mindset with the ability to remain calm and composed in challenging or high-pressure situations.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Additional Application Materials Required:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">In addition to your application, please submit a cover letter and resume.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Work Schedule</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Monday - Friday; 8:00am - 5:00pm<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Expected Salary</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">$64,518.00 to Negotiable<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Job Posting End Date</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">03-14-2025-12-00-AM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">For full details and to apply:
</span><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fucflib.fyi%2Fjob-manageraccessservices&data=05%7C02%7Cfla-facrl%40lists.fsu.edu%7Caa68999db1b54aff1a2008dd4d08fba0%7Ca36450ebdb0642a78d1b026719f701e3%7C0%7C0%7C638751423177882021%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=siR11sfJnEW5%2B3vSgXUVmfBgAj2GkSF0q6OWDZlErQc%3D&reserved=0" originalSrc="https://ucflib.fyi/job-manageraccessservices" shash="RFgST+jnii/N3rIJf6D9CCfa1IcXdrCM33s+w5hNF+PjFs1uJ208rqEEYkiQQzECeCK+hdGgKy21v5f55PaNm/alpYM9//V0IkXiqTZAH3fbB5S1iiZuTI3x5gPQLUGbjO9v6j5Rjk4qhwvR1H1YyeK+YBmEzeYHdWK9yi+53fE="><span style="font-family:"Arial",sans-serif">https://ucflib.fyi/job-manageraccessservices</span></a><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the broad UCF community across multiple campuses,
including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success,
research, creativity, and lifelong learning.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Our forward-thinking organizational structure is designed to maximize impact:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo9"><span style="font-family:"Arial",sans-serif">Academic Engagement: Partnering with students, faculty, and the community.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo9"><span style="font-family:"Arial",sans-serif">Administrative Services: Offering comprehensive financial, physical, and talent support.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo9"><span style="font-family:"Arial",sans-serif">Resources & Discovery: Curating and optimizing access to vital content.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo9"><span style="font-family:"Arial",sans-serif">Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative
environment? Discover more at </span><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.ucf.edu%2F&data=05%7C02%7Cfla-facrl%40lists.fsu.edu%7Caa68999db1b54aff1a2008dd4d08fba0%7Ca36450ebdb0642a78d1b026719f701e3%7C0%7C0%7C638751423177894114%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YiKX2Dcnf6%2Bir71E350MHJoRAKUbOb5jNMJ8tzrQ2b0%3D&reserved=0" originalSrc="http://library.ucf.edu/" shash="mu2QqVl3+iFKG0O5ixGRWjw2wiafXRKwCcZCPdYDmMEYSHgjNgFf3fGu9WvaVc/l47hnFYUbtAjAzzPSTI1jvsbNWRG7zLGKP8AxEPnz9eSMNjdUidMr1XGa/YhxAlFiz4t3BPjCVFrfwb2PdTGdDgfLHNhbKG8Qq1XK3ACVyis=" target="_blank"><b><span style="font-family:"Arial",sans-serif">http://library.ucf.edu</span></b></a><span style="font-family:"Arial",sans-serif">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Also be sure to check out Boundless Learning: Redefining the Library Experience, the UCF Libraries’ 2024-2027 Strategic Directions at </span><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ucf.edu%2Fstrategic-directions%2F&data=05%7C02%7Cfla-facrl%40lists.fsu.edu%7Caa68999db1b54aff1a2008dd4d08fba0%7Ca36450ebdb0642a78d1b026719f701e3%7C0%7C0%7C638751423177905509%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4GvQtUylKfdkIWQ1BatLc2lWDpVUWld%2BRCUGbRIgCbI%3D&reserved=0" originalSrc="https://library.ucf.edu/strategic-directions/" shash="e31Je5EyprO0kc5+jfqAv6VAT+PbFoSo4G/6va723qdv0kHhZMuNe/DcHOb0y6Kuaji0N0yvHqrDgnnYUu2xN4QMGzR/W/ihXnc1RDFAONz3f1dfFwQfg+906Dn/F3JrwqUYxc9v2v33B4JH/1mcUUx2viAAd4ty2cEKieNVjkI=" target="_blank"><b><span style="font-family:"Arial",sans-serif">https://library.ucf.edu/strategic-directions/</span></b></a><span style="font-family:"Arial",sans-serif"> to
learn more about our transformative journey.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white">Please note:</span></i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white"> Florida has a very broad open records
law (F.S. 119). Emails may be subject to public disclosure.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#212121">My workday may be different than your workday. Please do not feel obligated to respond to this email outside your regular working hours.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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